DATE: September 14, 2026
POSITION: IT Support Technician
DEPARTMENT: Information Technology; Ian Schmidt, ian.schmidt@keystone.edu
JOB PURPOSE:
Provides technology support services to the campus community.
RESPONSIBILITIES:
• Assist people who seek help at the Tech Corner
• Respond to incoming Help Desk phone calls
• Take campus ID photos and print ID cards
• Update door lock systems
Professional expectations
Once a schedule has been agreed upon, it is the responsibility of the student
employee to:
o Arrive at work on time, ready to perform position-related activities.
o Notify supervisor in a timely manner if the he or she is unable to arrive at work on time.
o Be considerate and reliable. Student workers represent 51¶¯Âþ College and must maintain the same standards expected of all employees
o Dress appropriately. In positions requiring regular contact with the public, attire conveys a degree of professionalism.
o Perform work to the best of her/his ability and act in the best interests of the College.
o Refrain from all personal activities, such as reading, phone calls, social networking, or class work or club activities during hours of employment; and refrain from using office equipment for personal reasons.
REQUIREMENTS:
• Technical aptitude, but no requirement to be in an IT or Computer Science major
• Experience with various devices like laptops, iPads, or phones
• Strong customer service skills
• Reliability – the department depends on Support Technicians to maintain coverage at the Tech Corner and cannot retain anyone who does not reliably work as scheduled, regardless of reason
